Solutions Center
Our commitment to quality in our customer service Solutions Centers is evident in the high standards to which we adhere. Within each Solutions Center we have a group of integrated Quality Assurance associates that ensure these high standards are continually met or exceeded. This is done through consistent call monitoring of the representatives. Training is also a key driver to our call center success. A three-week training course must be completed before a Customer Service Representative (CSR) is released to answer customer calls. This detailed training provides the associate with competencies needed to meet the expectation for quality that our partners demand. In addition to our Solutions Centers, we deliver client-branded websites which increase our total capacity for customer care and claims processing. Specific functionalities include online chat, self-service, status checks, file product replacement requests, and general product information.
Every call is important to us. As your partner, you can rest assured that we will provide value-added call center solutions and technical support that extend beyond the extended service contract offering. Our Solutions Center approach ensures a seamless and customized experience for your customers.
Assurant Solutions:
- Handles approximately 3.4 million calls per year for our extended service contract business
- Offers convenient, toll-free lines for customers
- Provides 24/7 service
- Employs bilingual agents
- Offers web chat and remote control capabilities
- Provides dedicated technical support
- Processes claims adjudication
- Promotes value-added cross-sell/up-sell programs