Value of Extended Service Contracts
In addition to building long-term relationships with your customers, extended service contracts (ESCs) are important to your bottom line. As your partner, we can handle all aspects of your extended service contract program and increase customer satisfaction and loyalty that are so vital in today's competitive landscape. We will also provide strategies to help you improve market share and gain a competitive edge. Working with you as a long-term partner, you can count on our commitment to uncover new revenue opportunities that will accelerate your program growth and also take advantage of strategic underwriting, administrative and risk management principles that will protect your financial interests. We will work with you to deliver customized programs and services that speak to your customer segments and meet your immediate and long-term business goals. Through strategic extended service contract program offerings you will be able to:
Increase customer satisfaction and loyalty
Your customers will experience a seamless, satisfying service experience that, in turn, drives high satisfaction and loyalty. Through dedicated resources, we deliver on our commitment to quality service by: 1) Improving service availability and having your customers get the help they need any time day or night, even on holidays; 2) Decreasing repair turnaround time with quicker service calls, more first-call resolutions and better customer experiences; and 3) Delivering top-notch call center performance by ensuring a high quality, consistent experience for all customers.
Improve market share
In today's increasingly complex and aggressive competitive landscape, how can you differentiate your product and service offerings? The quality and breadth of your customer service solutions is one area where you can make your competitive mark. We can help you create branded offerings and differentiated services to compete more effectively. Branded on-site services provide local service presence and compete with retail offerings, without having to create your own infrastructure. Differentiated service packages give customers greater value and more compelling reasons to choose your product and service by offering bundled and customized offerings that provide unique value and differentiation from the competition.
Generate new revenue opportunities
You're always looking for ways to drive more profitable growth and add more to your bottom line. After-sale service can be a significant revenue stream and profit center. We can help your business accelerate revenue by: 1) Improving call center cross-sell/up-sell opportunities with the right training, coaching, and tools; 2) Capturing more aftermarket extended service contracts through online registration and sign-up services, direct marketing services and transaction processing; and 3) Providing direct-to-consumer extended service product offers and competitive promotions.
Protect financial interests
Financial transparency is essential in maintaining the confidence of corporate stakeholders, industry analysts, customers and suppliers, and financial and regulatory communities. We can assist you with warranty and extended service contract programs that: 1) Reduce or remove your warranty liability reserves through our underwriting capabilities; 2) Improve ongoing revenue recognition through underwriting that allows you to immediately recognize 100% of revenue; 3) Minimize regulatory compliance risk through legal and compliance specialists that will help you avoid costly penalties and potential brand damage; and 4) Improve product profitability by outsourcing your warranty administration so a portion of the costs are applied to SG&A versus your product cost structure.
